Product Policies

Marketplace purchases

Product price, taxes, availability, shipping, payment, cancellation and fulfillment are shown by the marketplace where the order is placed. For an Amazon purchase, the Amazon listing and checkout page identify the seller of record and the terms that apply to the transaction.

This website does not currently process product orders or payment cards. Keep the marketplace order confirmation and product packaging because they may be needed for support.

Returns and refunds

For Amazon orders, begin cancellation, return and refund requests through Amazon Your Orders. Eligibility, return windows, refund timing and return shipping are governed by the terms displayed for the order and applicable law.

If Amazon directs you to the manufacturer or the issue concerns product operation rather than the marketplace transaction, contact SOOLRA™ Support with the order source, order number, exact iPhone model and product model. Do not send full payment card information.

Compatibility

SOOLRA™ products are model-specific. Before purchasing, match the exact iPhone model, product variation, color, SKU and any fit information on the live marketplace listing. A similar device name or screen size does not establish compatibility.

Third-party game controller support is controlled by the game or platform and may change. App features and compatibility can also vary by device, operating-system version, app version and region.

Limited warranty and legal rights

Any written limited warranty included with the purchased product or published for its exact SKU states the covered product, warranty period, exclusions, available remedy and claim process. Proof of purchase and reasonable troubleshooting information may be required.

Marketplace return rights and statutory consumer protections may apply separately from a manufacturer warranty. Nothing in this policy excludes or limits rights that cannot lawfully be waived. Normal wear, misuse, unauthorized modification, accidents and use contrary to safety instructions may be excluded where the applicable written warranty permits.

Damaged, defective or incorrect items

If an item arrives damaged, appears defective or does not match the order, stop using it if continued use may be unsafe. Photograph the product, packaging and shipping label, retain the item and contact the marketplace or SOOLRA™ Support promptly. We may request reasonable information to identify the product and investigate the issue.

Safety, battery and care

Follow the instructions supplied with the exact product. Use compatible charging equipment, keep connectors clean and dry, avoid excessive heat, impact, crushing or puncture, and stop using a product that is swollen, leaking, unusually hot or visibly damaged. Dispose of batteries and electronic products under applicable local requirements.

Support

For product questions, troubleshooting or a warranty inquiry, use the support form or email info@soolra.com. Include the exact iPhone model, SOOLRA™ model or color, order source, order number and software version when relevant.